Refund Policy

Refund Policy for Digital Marketing Services Package

At Starmedia Digital Pvt. Ltd, we are committed to delivering high-quality digital marketing services that meet your business needs. However, we understand that there may be situations where you may require a refund. Our refund policy is designed to be transparent and fair to both parties.

 

 1. Refund Eligibility

   - Refunds are only applicable if requested within 7 days of the project start date.

   - A refund will only be considered if the services have not been fully rendered or if there is a significant delay or failure in delivering the agreed-upon services.

   - Refund requests are not valid for services that have already been fully delivered or when the campaign has been launched.

 

 2. Non-Refundable Items

   - Any third-party fees (e.g., hosting, domain registrations, or ad spend on platforms like Google Ads or Meta) are non-refundable.

   - If the client fails to provide the necessary information or approval on time, and this causes delays or project completion, refunds will not be provided.

  

 3. Partial Refunds

   - For packages with a longer timeline (e.g., monthly retainers), partial refunds may be issued for any remaining unused portion of the service after deducting work already completed.

 

 4. Process for Requesting a Refund

   - All refund requests must be submitted in writing to marketing@thestarsmedia.com.

   - Refund requests will be reviewed within 5-7 business days, and we will inform you of the decision.

  

 5. Service Dissatisfaction

   - If you are not satisfied with the results of the service, we encourage you to reach out to us within 30 days of project completion. We will work with you to resolve any issues before considering a refund.

 

 6. Exceptions

   - No refunds will be provided for services that have been customized or specifically tailored to your business.

   - Refunds will not be issued for client-initiated cancellations after the service has commenced unless stated otherwise in the service agreement.

 

By purchasing our digital marketing services from Starmedia Digital Pvt. Ltd, you agree to these terms and conditions. For any further questions or concerns, please feel free to contact us at email mentioned above.

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